Ketrone Support Portal

As part of our commitment to your success, we offer a 2-month follow-up period to ensure seamless integration. The Ketrone Support Portal acts as your secure, central hub for ongoing assistance. It gives you a private channel for dropping requests and direct ticketing capability. You'll always be supported by real experts who not only understand the technology but also your specific legal workflow.

Contact Our Team

FAQs

Do I have to be a lawyer to use Ketrone?

Not at all. Anyone can use Ketrone. Some of Ketrone’s clients include Procurement Specialists, Human Resources Managers, Compliance Executives, and even Entertainment Agents. However, Ketrone cannot provide legal advice and is not a lawyer, so always refer to a professional lawyer for legal advice.

In what languages is the platform available?

Ketrone’s current user interface is offered in English, Arabic, French, and Korean.

Can Ketrone be customized for my firm?

Yes. Ketrone can be configured to reflect your firm's preferred drafting style, internal templates, and practice-specific workflows.

Does Ketrone provide collaborative features for teams?

Yes. Ketrone includes shared Workspaces. You can organize research, drafts, insights, and internal knowledge in one place and give team members access through simple invitation-based sharing. This ensures everyone stays aligned and works from the same up-to-date information.

Do you offer training for teams?

Yes. Ketrone offers a 2 month follow-up period for onboarding and training workshops to ensure seamless integration to help your team adapt and master the platform effectively.

How do I request a feature or report a bug?

Users have access to our support portal, which is a private channel where you can report issues and send your service requests.

What file types does Ketrone support?

Ketrone supports over 40 file types including: PDF, DOCX, DOC, XLS, XLSX, PPT, PPTX, PNG, JPEG, ZIP, MSG, PST, EML, and many others.

Is my data secure?

Yes. Ketrone uses legal-grade privacy and security standards. Your documents remain confidential and are never used to train the model. Moreover, Ketrone is ISO 27001 certified and GDPR compliant.

Does Ketrone store my documents or data?

Documents are processed securely. You retain full ownership and control. Storage can be configured depending on your firm’s policies.

How can I learn more about the subscription plans ?

You can book a demo directly through our website where our team will walk you through the platform, understand your needs, and recommend the best plan for your firm.

Get In Touch

Whatever your question, our team is here to help you work smarter, faster, and with confidence.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.